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Frequently Asked Questions

To place an order, simply browse our collections, select your preferred items, choose your size and quantity, then click “Add to Cart.” When you’re ready, go to your cart and follow the secure checkout process to complete your purchase.

We accept major debit and credit cards, instant EFT, and secure online payment platforms such as PayFast or PayGate. All transactions are encrypted to keep your information safe.

Yes! LOITAH DESIGNS offers nationwide delivery to all major cities and towns. Delivery times may vary depending on your location, but typically take 2–5 working days.

Once your order has been dispatched, you’ll receive an email or SMS with a tracking number. You can use this number to track your delivery status through our courier partner’s website.

We offer easy returns and exchanges within 7 days of delivery, provided the items are unworn, unwashed, and in their original packaging. For full details, please visit our Returns & Exchanges page.

Each product page includes a detailed size guide to help you choose the perfect fit. If you’re unsure, our customer support team is happy to assist you before you place your order.

Yes! LOITAH DESIGNS offers digital gift cards — perfect for birthdays, holidays, or special occasions. Choose your amount and send it instantly to someone you love.

You can reach our friendly support team via email, phone, or WhatsApp during business hours. Visit our Contact Us page for details.

Yes, we offer a Click & Collect option from our physical store located at: 📍Shop U151-3, Voortrekker Rd and Du Plessis Rd, New Redruth, Alberton City Shopping Centre, Alberton, 1449.

While most items are available both online and in-store, some exclusive styles or limited editions may only be sold online. Check the product details for availability information.

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